Refund and Returns Policy

Returns

If you are dissatisfied with your purchase for whatever reason, you may return it to Zimstone within 14 working days of delivery. You will receive a refund for the cost of the item within 7 working days from the arrival of the goods.

Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.

Products removed from and returned without packaging will not be refunded as they are rendered as unsuitable for re-sale.

Please note that items arriving after the 14-working day return deadline may not be accepted and can be returned to sender.

Refunds

As a rule, refunds are offered via EFT payment and take up to 7 working days to process. Once processed, EFT refunds will take 2-3 working days to reflect in your account.

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